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Don Norman

Who is Don Norman in the Agency editorial?

Don Norman is the author who popularized the term User Experience through his book The Design of Everyday Things. In Design.2, the article credits him as the true author behind the concept and cites his teaching on the importance of considering the holistic experience of users when designing products.

In short

In Design.2, Don Norman appears twice. First, as the true author that popularized the term UX through his book The Design of Everyday Things, at a time when very few authors were writing about the subject. Second, as the teacher who gave the author a clear direction: emphasize the importance of considering the holistic experience of users when designing products. The article frames Don Norman as the intellectual origin of the UX discipline.

Key facts

What book does the article attribute to Don Norman?
The Design of Everyday Things, described as the work that popularized the term User Experience.
What did Don Norman teach the author?
A clear direction: to emphasize the importance of considering the holistic experience of users when designing products.
How does the article position Don Norman?
As the true author that popularized UX, at a time when very few authors were talking about it.

Who is Don Norman?

Don Norman is an American researcher and author widely credited with popularizing the concept of user experience design. The article names his book The Design of Everyday Things as the work that brought the term into broader use. All biographical facts in this entry come from outside the article and are marked for verification.

How does Don Norman appear in Design.2?

In Design.2, Don Norman is introduced in the section on multidisciplinarity. The article says he was the true author that popularized the term UX through The Design of Everyday Things, noting that there were very few authors talking about it at the time, one of them being the Brazilian Fabricio Teixeira with his blog UX Collective.

Later, the article credits Don Norman with a clear teaching: the importance of considering the holistic experience of users when designing products. This principle becomes the foundation for the article's argument that UX/UI is a multidisciplinary field where tiny details can make or break the user's experience.

Source editions

Where this entry comes from in the Agency editorial.

Published
Cite this entry

“Don Norman”. Agency Wiki, Agency Brasil. Published on November 11, 2026. https://www.agencybrasil.com/en/wiki/don-norman